Get in touch
We're here, we'll reply.
Fitting questions, returns, subscription tweaks, wholesale — message us below and we'll be back within 24 hours.
Get in touch
We answer every message.
Real people, real replies. UK-based support team. Whether it's a fit question, a refund, or a wholesale enquiry — drop us a line.
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Quick answers
Often-asked, before you message.
Where's my order?
You'll get a tracking link by email when your order ships. UK orders are typically delivered 2–3 working days after dispatch. If it's been longer than 5 working days, drop us a line above and we'll chase it.
How do I return something?
60-night money-back guarantee on all our products. Email us with your order number and we'll send return instructions. See our refund policy for the detail.
How do I cancel my subscription?
Sign in to your account, hit 'Manage subscription', and cancel in one click. No phone calls, no retention forms. If you can't access your account, email us and we'll sort it.
Can I get help fitting my CNM?
Yes — the fitting video is on the product page and the leaflet in the box. If you're still not getting it, email us a photo or video and we'll help you remould.